Lesson Learned From A Bad Restaurant Experience

 

Pic from Flickr by Sentiment Signs

Pic from Flickr by Sentiment Signs

Last weekend, I decided to surprise my two year old son and take him out for breakfast and spend a few hours with him doing things that he likes.

When he woke up, I dressed him quietly so that my wife would not be disturbed. We left and went out for our Daddy and Son day.
We got to the restaurant and it was reasonably busy. This was understandable because it was a Saturday. We sat down at a table and started looking at the menu. The manager came over and seemed displeased because we sat down and she had not had a chance to wipe down the table yet.
When it came time for us to order, I had a free menu item because of a check-in on Foursquare. I ordered that for my son and ordered what I wanted. The manager then told us that they were running a little behind because a lot of people were ordering similar items.
We sat in our booth and I let my son play games on my phone while I sipped my coffee. After about 45 minutes, our food started coming out but the orders did not come together.
I fixed the food for my son and ate what I had. The manager came by and laid the receipt down on the table. I asked about the other items that I had ordered and she said they would be out shortly.
The items never came.
I looked at the receipt and I was charged for everything that I had ordered and the receipt was correct because I had not yet used my restaurant coupons.
I walked up to the register and explained that the other menu items did not get brought to our table and I showed the free item to them from my Foursquare coupon.
The manager then threw her hands up in the air and walked off mumbling something about how she did not have time for this.
Another girl came to take the payment and I ended up explaining my story to her. She was a little more helpful.
I was upset. The morning that I had planned with my son was going well till our restaurant experience. However, we made up for the bad experience by going to look at motorcycles.
This whole bad restaurant experience got me to thinking about church.
Do visitors have a similar experience when they come to visit us?
Is it possible that we have become so caught up and familiar with how our church functions that we have forgotten about what it is like to even be a visitor?
We should never become so comfortable with our own church that we forget what it is like to welcome guests. We do not want to come across to guests as:
  • rude
  • arrogant
  • unhospitable
  • uncaring
  • unkind
  • just flat out unfriendly
If the local church is a family, then the building that we meet in should be treated like a home and when people come to our home we want them to receive a warm welcome.
We want them to feel respected not on edge.
We want to treat guests the same way we would want to be treated if we were invited to their home.
If the guests decide that they do not want to come back, let it not be because we did not treat them well.
Question: How do you believe guests can be treated better at your church?